Crucial Conversation etc

People are good at crucial conversions maintain their focus in two ways: first, they're steely-eyed smart when it comes to knowing what they want. Despite constant invitations to slip away from their goals, they stick with them. Second, skilled people don't make Sucker's Choices (either/or choices). Unlike others who justify their unhealthy behavior by explaining that they had no choice but to fight or take flight, the dialog-smart believe that dialogue, no matter the circumstances, is always an option.